Digital Pharmacy Technician
Job Description
- Reports to: Head of Information & Digital Strategy
- Department: Digital Health
- Grade: HSE Salary Scale – Pharmaceutical Technician (3212)
- Closing Date: 29 May 2026
- Working Arrangement: Fixed term (2 years), office based (with hybrid options).
- Location: Butterfield House, Butterfield Avenue, Rathfarnham, Dublin, D14 E126
Purpose of the Role
The Digital Pharmacy Technician will support the practical implementation of digital initiatives across community pharmacy, helping pharmacies adapt workflows, processes, and systems to support new services and digital requirements.
The role will focus on workflow redesign, implementation support, pharmacy readiness, training, and member guidance, ensuring that digital initiatives are practical, workable, and aligned with day-to-day pharmacy operations. Working across pharmacy operations, digital systems, and service implementation, the role will support pharmacies through ongoing operational and digital change across the sector.
Key Responsibilities
Workflow Redesign & Operational Support
• Support the design and implementation of practical pharmacy workflows aligned with new digital services, including Electronic Record Keeping (ERK) and other ePharmacy developments
• Assist pharmacies in adapting operational processes and workflows to support system and service changes
• Identify operational challenges, duplication, and opportunities to improve efficiency and reduce administrative burden within pharmacy practice
• Contribute to practical implementation approaches that reflect real-world pharmacy operations and patient care workflows
Digital Service Implementation & Rollout
• Support rollout and implementation of digital initiatives, including pilot programmes, testing, readiness activities, and phased implementation
• Assist in identifying and resolving operational issues arising during implementation and rollout
• Work closely with the Digital Business Analyst and wider team to support coordinated programme delivery
• Support validation and testing of systems to ensure usability and practicality within pharmacy settings
SMART Pharmacy & Operational Improvement
• Support progression of the SMART Pharmacy programme and related workflow improvement initiatives
• Contribute to development of practical tools, examples, implementation supports, and operational guidance
• Assist in identifying and promoting operational best practices across community pharmacy settings
Member Support, Training & Readiness
• Provide practical support and guidance to pharmacies adopting new systems, services, and workflows
• Contribute to the development and delivery of practical guidance, FAQs, training materials, readiness resources, and implementation supports aligned with real pharmacy operations
• Support member engagement through forums, consultations, feedback sessions, and awareness initiatives, including areas such as digital adoption, structured data readiness, and cybersecurity awareness
• Assist in identifying member training, implementation, and support needs across the sector
Vendor & Stakeholder Engagement
• Provide practical pharmacy workflow input into vendor discussions, implementation planning, and system design
• Contribute operational insight into system usability, workflow impacts, and pharmacy readiness considerations
• Support testing and validation of workflow changes and implementation approaches
• Identify practical challenges and propose solutions based on real-world pharmacy experience
Working Relationships
The Digital Pharmacy Technician will work closely with colleagues across the IPU, particularly within the Digital Health function, supporting the practical implementation of digital initiatives across community pharmacy. The role will involve regular engagement with the Digital Business Analyst, SMART Pharmacy initiatives, Professional Services, Pharmacy Operations, ITSG, and Website & Digital Content teams to support coordinated delivery and member readiness.
Externally, the role will work with community pharmacies, pharmacy system vendors, the HSE, Department of Health, PSI, and relevant pharmacy committees and working groups. The role will support practical engagement, implementation feedback, workflow validation, and operational readiness across a range of digital programmes and initiatives.
Initial Priorities
Initial areas of focus are expected to include:
• Supporting progression of SMART Pharmacy initiatives and workflow improvement activities
• Supporting operational rollout of Electronic Record Keeping (ERK) and related digital services
• Assisting with implementation and adoption of Common Conditions Service (CCS) workflows
• Supporting pilot programmes, implementation testing, and readiness activities
• Contributing to development of practical guidance, training, and readiness materials for members
• Identifying operational efficiencies, workflow improvements, and opportunities to reduce administrative burden
• Supporting pharmacy readiness for future digital services and operational change
Measures of Success
Success in the role will be reflected through:
• Positive member feedback regarding guidance, supports, and implementation assistance
• Successful implementation of practical and workable pharmacy workflows
• Reduced duplication and administrative burden within operational processes
• Improved consistency in operational implementation and member readiness
Person Specification
Experience
• Qualified Pharmacy Technician with experience working in community pharmacy
• Strong understanding of pharmacy workflows, dispensing processes, and operational practices
• Experience supporting or adapting to new systems or digital processes in pharmacy
• Experience engaging with colleagues or stakeholders on operational issues
Skills
• Strong practical understanding of pharmacy operations
• Good organisational skills and attention to detail
• Strong communication skills, with the ability to explain processes clearly
• Ability to support and guide others through change
• Ability to work collaboratively within a team environment
Desirable
• Experience with pharmacy software systems
• Experience supporting training or implementation of new processes
• Interest in digital health and service development
• Familiarity with national pharmacy initiatives or programmes
Key Attributes
• Practical and solutions-focused
• Strong understanding of real-world pharmacy environments
• Supportive and member-focused approach
• Adaptable and comfortable with change
• Interest in improving pharmacy services through digital solutions
Application Process
To apply, please email your curriculum vitae and a cover letter outlining your suitability for the role to [email protected] by 5:00pm on the closing date of 29 May 2026.
Your application should include:
• Curriculum Vitae / Resumé
Please ensure your CV includes your full name, postal address, contact telephone number, and email address.
• Referee Details
Provide the names, positions, and contact details (phone and email) of three referees, along with a brief note on your professional relationship with each referee. Referees will not be contacted without your prior consent.
• Education and Qualifications
Include full details of your education history, professional training, and qualifications relevant to the role.
• Employment History
List your employment to date, including your current role and a summary of your responsibilities.
Shortlisted candidates will be invited to attend a formal, competency-based interview, which will take place at the IPU offices in Butterfield House, Rathfarnham, Dublin 14. Interviews may be conducted in person or via video conference, depending on circumstances.
For informal enquiries, please contact Alan Reilly by email at [email protected].
This role offers an opportunity to support the practical delivery of national digital initiatives and ensure that systems work effectively for community pharmacy teams in Ireland.
